FAQs

We operate on a standard working schedule in China (UTC+08:00):

• Monday to Saturday
• 9:00 AM – 6:00 PM (China Time)

We are closed on Sundays.

However, we understand our clients are located worldwide, so we remain flexible and will do our best to accommodate different time zones when needed for communication, consultation, and project support. Contact our team now!

Our ordering process is simple, flexible, and fully guided by our team to ensure you get exactly what you need:

1. Consultation & Design Discussion
Start by chatting with us or sending an inquiry. We’ll guide you through:

• Available fabric collections (300+ options)
• Indoor & outdoor performance materials
• Sofa module configurations and layout ideas
• Custom size and design requirements

2. Quotation & Shipping Calculation
Our sales and logistics team will review your request and provide:

• Detailed product quotation
• Shipping cost estimate (including customs and taxes)

3. Order Confirmation & Invoice
Once you’re happy with the proposal, we will issue a formal invoice for your review and confirmation.

4. Production Begins
After deposit is received, we begin production immediately.

• Lead time: 2–6 weeks (depending on customization)

5. Quality Check & Final Review
Before shipping, we will send you detailed photos of your finished sofa for approval and final payment.

6. Delivery to Your Door
After final confirmation, your order is carefully packed and shipped. We handle the logistics to ensure a smooth delivery experience.

From concept to completion, our team supports you at every step to ensure a fully customized sofa that perfectly fits your space and style. Contact us now!

We accept payments in USD and RMB, depending on your location and preference.

International Orders (Outside China):

• Bank Transfer (Wire Transfer in USD) only

Mainland China Orders:

• Alipay
• WeChat Pay
• Bank Transfer (RMB)

Once your order is confirmed, we will issue a formal invoice with the relevant payment details. After payment is received, production will begin immediately.

Our team will guide you through the payment process to ensure everything is smooth, secure, and hassle-free.

We ship all international orders on a DDP (Delivery Duty Paid) basis.

This means:

• All taxes, tariffs, and import duties are included in the final price
• You will not need to pay any additional customs fees
• Your order will be delivered directly to your door with no customs clearance required on your side

We handle the entire import and logistics process to ensure a smooth, hassle-free delivery experience worldwide.

Yes, absolutely. We can work with a wide range of materials based on your project needs.

For optimal performance, we recommend discussing your requirements in detail with our design team so we can ensure the material selection matches your comfort, durability, and aesthetic expectations.

Simply contact our team and we will guide you through the selection process.

• We will introduce our current fabric collections and available ranges
• You can select the swatches you would like to receive
• For designer brand fabrics, you may order directly from our suppliers, or we can assist you with the arrangement
• For our in-house fabrics, we provide free swatch samples

Shipping fee:
A small shipping cost of USD $22–$45 applies depending on the number of samples and delivery speed.

Yes. You are welcome to order a single sample module to test comfort, material, and build quality.

Please contact our team and we will arrange shipment of the sample piece to you.

Our sofas are carefully handcrafted in our workshop in China.

• Upholstery and hand-tufted pieces are finished in our specialized studio
• Internal structures and wooden components are made using imported, high-quality wood materials

Every piece is built with a strong focus on durability, craftsmanship, and detail.

Production time typically ranges from:

• 2–6 weeks (depending on order volume and season)

Shipping time is additional:

• Small items: approximately 2 weeks
• Large / bulky items: approximately 6–10 weeks

We will always confirm a more accurate timeline once your order is placed.

Yes, we welcome COM (Customer’s Own Material).

Before sending, please consult with us so we can:

• Check fabric quality and suitability
• Ensure proper elasticity and durability for upholstery use
• Confirm compatibility with sofa construction

You can read more about our COM process by contacting our team directly.

The lifespan and performance of our sofas are primarily determined by the quality of the foam and internal structure. At Bosili Furniture, we use high-resilience, high-density foam, which is widely regarded as one of the best materials for long-lasting comfort and support.

Foam quality is measured by density (lb/ft³) — in general, the higher the density, the better the durability and shape retention. Industry-standard high-quality foam typically ranges from 2.5 to 3.0 lb/ft³, offering strong support and excellent rebound performance.

At Bosili Furniture, we go beyond this standard by using high-density polyurethane foam (2.81 lb/ft³):

• High resilience and strong bounce-back
• Maintains original shape after long-term use
• Balanced softness and structural support
• Designed for everyday comfort and heavy use

With proper care, our foam systems are designed to last approximately up to 15 years, making them a long-term investment in both comfort and durability.

We use different premium fillings depending on the application:

• Indoor pillows: Goose down feather for softness and luxury feel
• Outdoor pillows: Lightweight, hypoallergenic, quick-dry polyester fiberfill
• Optional upgrades: Down alternative or firmer outdoor foam for more structure

We also accommodate allergy-sensitive requirements (such as Trillium or non-down options). Just let us know your preference — we’re happy to customize.

High-density foam is a core material used in premium furniture for support, structure, and long-term durability.

• A density of 23 kg/m³ or above is generally considered high density
• At Bosili Furniture, we use 45 kg/m³ and above for enhanced performance

Higher density foam:

• Retains shape longer
• Provides better support
• Reduces sagging over time
• Improves overall furniture lifespan

Yes. We wrap all foam cores with a layer of Dacron (polyester fiber batting).

This layer:

• Reduces friction between foam and fabric
• Improves softness and seating comfort
• Helps maintain smooth, rounded upholstery shape
• Enhances durability of fabric over time

It is an essential component in our construction process.

Most customers place our modular sofas on carpets, which naturally keeps the modules stable.

For wooden or smooth floors:

• We can provide anti-slip mats upon request
• These help secure modules in place and prevent movement
• Especially recommended for freestanding configurations

Yes, all cushions are fully hand-upholstered with precision craftsmanship.

However:

• Covers are not designed for removal, as they are tightly tailored and tufted for a seamless finish
• Cleaning is recommended via spot cleaning or professional upholstery cleaning

For homes with children or pets, we can also provide:

• Custom protective seating pads
• Additional removable covers upon request

Yes, we offer both indoor and outdoor modular systems, and they are structurally different.

Outdoor sofas are engineered for weather resistance:

• Water-repellent / water-resistant outdoor fabrics
• Breathable mesh bottom layers for drainage
• Mold-resistant, quick-dry foam systems
• Stainless steel internal support components
• Moisture-resistant construction throughout

This ensures durability in humidity, rain exposure, and outdoor environments while maintaining comfort and aesthetics.

We do not rely on low-quality mass production structures. Instead, our systems are built for durability and long-term comfort.

Depending on the design, we may use:

• High-resilience foam core systems (standard for modular seating)
• Sinuous springs (serpentine springs)
• Webbing support systems
• Coil spring units (for selected designs)
• No-sag spring systems
• Eight-way hand-tied spring construction (for premium pieces)

Each system is selected based on the product structure and intended comfort level.

We always combine these systems with high-density foam and Dacron wrapping to ensure long-lasting performance, comfort, and structural integrity.

Proper care will help your sofa maintain its comfort, texture, and appearance for years to come. Here are our recommended care guidelines:

1. Designed for Indoor Use

Our upholstery fabric sofas are primarily designed for indoor environments, offering comfort, softness, and refined aesthetics for living spaces.

We also offer outdoor-specific modules, which are constructed differently using weather-resistant materials. Please consult our team for dedicated outdoor care instructions.

2. Avoid Direct Sunlight

To preserve fabric color and texture:

• Avoid prolonged exposure to direct sunlight
• Place your sofa in areas with soft, indirect lighting
  This helps maintain the original richness and appearance of the fabric.

3. Prevent and Manage Pilling

Fabric pilling is natural over time and can be easily managed:

• Use a fabric shaver or anti-pilling device
• Gently remove pills to maintain a smooth surface
  This helps keep your sofa looking fresh and well-maintained.

4. Professional Cleaning Recommended

We strongly recommend:

• Professional upholstery dry cleaning only
• Avoid machine washing or home washing methods

Professional care ensures the fabric structure and finish remain intact over time.

5. Handling Spills (Act Quickly)

For liquid spills:

• Blot immediately with a clean, dry white cloth
• Do not rub, as this may spread the stain
• Work gently to absorb moisture as quickly as possible

Fast action helps prevent permanent staining.

6. Removing Stains Carefully

For light stains:

• Use a slightly damp white cloth
• Gently blot from the outside of the stain toward the center
• Avoid scrubbing or harsh pressure

This helps contain the stain and protect the fabric surface. 

Velvet upholstery is often easier to maintain than expected when properly cared for:

• It is generally highly cleanable among upholstery fabrics
• Spills should be addressed immediately for best results
• Regular vacuuming is recommended to remove dust and maintain texture
• Early cleaning prevents stains from penetrating into the base fabric

With proper care, velvet retains its rich appearance and soft touch for a long time.

We are pleased to inform our customers that all international orders are shipped on a DDP (Delivery Duty Paid) basis.

This means:

• All customs duties, import fees, and local taxes are fully included in your final price
• You will not need to pay any additional charges upon delivery
• Your order will be delivered directly to your door, fully cleared through customs

We handle all import compliance in advance to ensure a smooth, hassle-free international delivery experience.

Shipping times vary depending on product size and destination:

• Small items: 1–2 weeks
• Large items: 6–10 weeks

In most cases, total delivery time is approximately 6–8 weeks.

All orders include full insurance coverage during transit. If your shipment is delayed beyond the expected timeframe, please contact us for an update and we will assist immediately.

While damages are extremely rare, if any issue occurs:

• Please inspect your items upon delivery
• Any damage must be reported within 48 hours
• Provide clear photos and details via email

If you notice significant external damage upon arrival, please refuse the delivery when possible and notify us immediately so we can resolve the issue quickly.

We ship worldwide.

All shipments:

• Are handled by professional international logistics partners
• Include full insurance coverage
• Require a signature upon delivery

We ensure each order is carefully tracked and managed from our studio to your doorstep.

We take great care in packaging every order to ensure safe international transit:

• No wooden crates are used to avoid damage or unnecessary weight
• Items are wrapped in protective bubble wrap
• Reinforced with multi-layer ABE flute triple-wall cardboard packaging
• Shipped from our studio via truck to international logistics hubs

From there, shipments travel by sea or air freight depending on the order, then continue via local trucking to your destination.

Once customs clearance is completed, the local delivery team will contact you to arrange a convenient delivery time.

Yes, expedited shipping is available upon request.

We can arrange faster delivery using services such as:

• DHL
• TNT
• Other express couriers (depending on destination and size)

Please contact us with your product details and delivery address, and we will provide a tailored expedited shipping quote.

Yes, you are welcome to use your own logistics provider.

We do not profit from shipping or packaging costs — our focus is solely on product quality and craftsmanship.

If you prefer self-arranged shipping or pickup, please contact us and we will coordinate the handover process with your chosen logistics partner.

Shipping costs vary depending on:

• Product size and configuration
• Destination country and postcode

Please contact us with the items you are interested in and your delivery address. We will provide a real-time, accurate shipping quotation based on current logistics rates.

Most of our furniture arrives fully assembled or in simple modular components designed for easy setup.

For example:

• Modular sofas typically consist of simple plug-and-place units
• Backrests and cushions are designed for quick assembly without tools

If needed, we can also provide:

• Step-by-step assembly guidance
• Video or live support consultation

Our goal is to make setup as simple and stress-free as possible.

As all of our sofas are custom-made to order, each piece is produced specifically based on your selected:

• Size and configuration
• Fabric and color selection
• Material and structural choices

Because of this level of customization, we are unable to accept returns, exchanges, or refunds once production has begun or fabrics have been confirmed.

We strongly recommend reviewing all design details carefully with our team before placing your order. Our consultants are always available to help ensure every specification is correct and aligned with your expectations prior to production.

Our manufacturing process begins shortly after your order is confirmed. Because each piece is custom-made to your specifications, we are unable to accept any modifications or cancellations once production has started.

We strongly recommend reviewing all details carefully with our team before confirming your order. If you need any assistance during the selection process, our design consultants are always available to help ensure everything is finalized correctly before production begins.

This guarantee covers defects in materials and workmanship related to:

• Sofa frames
• Seat cushions
• Back cushions

It ensures that your furniture is built to high-quality standards and performs as intended under normal residential use.

Our sofa guarantee is valid for 1 year from the date of purchase, or from the delivery date if that is later.

To make a claim, you must provide:

• Original purchase receipt, or
• Order confirmation email

This guarantee does not cover:

• Fabric covers
• Leather covers
• Coated fabric covers
• Damage caused by misuse, improper care, or normal wear and tear

If you submit a claim, our team will carefully inspect the product to determine whether it is covered under this guarantee.

If the issue is confirmed as a valid manufacturing defect, we will, at our discretion:

• Repair the defective product, or
• Replace it with the same or a comparable product

If repair or replacement is required:

• We will cover the cost of repairs, replacement parts, labor, and technician travel
• The product must be accessible for repair without special or additional construction work
• Any unauthorized repairs will not be covered under this guarantee

Replaced parts will remain the property of Bosili Furniture.